Refund Policy

Last updated: June 2026

Digital Products & Web Apps

All digital products and subscriptions sold through Zelmora Studio are delivered electronically as instant cloud provisioning or downloads. Due to the digital nature of our goods, all sales are final.

For digital content delivered instantly, you explicitly agree at checkout that your access begins immediately and you waive your 14-day right of withdrawal under applicable consumer laws once a download or tool access has been initiated.

We encourage you to carefully review all product descriptions before completing a purchase. If you have questions about a product before purchasing, please contact us at support@zelmorastudio.com.

Exceptions

We want you to be 100% satisfied. We will consider a refund under the following strict conditions if requested within 7 days of purchase:

You accidentally purchased the exact same product twice by mistake and have not accessed or downloaded either.
The delivered file is corrupt, or a web tool is completely non-functional, and we are unable to provide a fix or working replacement within 5 business days.
The product delivered was materially different from the current description on the shop page.

How to Request a Refund & Processing Time

Contact us at support@zelmorastudio.com with your order details and proof of transaction. Please note that as a small independent studio, all refund requests are manually audited. If approved, the refund process and fund reversal can take between 15 to 20 business days to reflect in your account depending on payment networks.